We issue refunds for digital services within 3 days of the original purchase of the product. If we can’t fix your bug, we will refund your money within 15 working days. If your site is from our blacklist categories, we will reject your application as well as refund your money. We will deduct $5 at the time of refunding money as the processing fee. We recommend contacting us for assistance if you think your website problem is not fixed at all.